You’re Welcome – self assessment tollkit

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Publication date: 2009
Ranking: useful

A self-assessment tool originally for NHS services to see what to
do to be “young people friendly” and more appropriate to the needs
of young people, as detailed in the NHS quality criteria. The toolkit
aided services to rate their level of achievement in relation to the
You’re Welcome quality criteria and action plan for reviewing,
maintaining or improving the level of service.

Once approved, a local service could display the ‘You’re Welcome’ certificate of recognition to demonstrate that the service is young person friendly.

Primary care trusts and local service commissioners would have been able to use the ‘You’re Welcome’ quality assurance process to moderate services that have completed the ‘You’re Welcome’ self-assessment tool. Designed to assist service providers and commissioners to support local service commissioning.

Now withdrawn new guidance was to have been issued in March 2011.

How to obtain a copy
Details of the self assessment toolkit and supporting notes can be found downloaded at the central government website

To obtain a copy in an alternative format or language
Write to:
Department of Health
Richmond House
79 Whitehall
London
SW1A 2NS

Tel: 020 7210 4850
Fax: 020 7210 5952
Textphone: 020 7210 5025
Email: publications@dh.gsi.gov.uk

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Posted in Health, Service Provision
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