Customer service and people living with dementia

Alzheimer’s Society

How to help people with dementia: a guide for customer facing staffAS 2015 CFS guide

Publication date: 2015
Ranking: useful

This guide gives key tips and guidance for staff in how to assist customers living with dementia and explains some of the characteristics of dementia. It has useful checklists and strategies for situations which staff may find hard to deal with.

Sources of more information are given along with a helpline phone number at the Alzheimer’s Society.

To obtain a copy please download it here at the Alzheimer’s Society website

To obtain a copy in an alternative format or language
Please write to:

Alzheimer’s Society
Devon House
58 St Katharine’s Way
London E1W 1LB

National Dementia Helpline: 0300 222 11 22
Customer Care: 0330 333 0804


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