How to make your service welcoming for disabled people

Business disability forum 

Welcoming disabled customersdocument cover showing images of disabled people

Publication date: 2018

In their words:

“The spending power of disabled people in the UK is around £249 billion per year and set to increase as the number of people living with a disability grows.

Therefore, providing an inclusive and welcoming service for disabled customers and clients is a must for every business.

Disabled people want to access the same products, facilities and services as everyone else and have a right to do so under the law.

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In this guide we will look at the role that you can play in making sure
this happens.”

To obtain a copy in an alternative language or format
Please write to:
Business Disability Forum
Nutmeg House,
60 Gainsford Street,
London, SE1 2NY

Telephone: +44-(0)20-7403-3020
Email Publications Team:


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Posted in Design Standards (Buildings), Disability, Service Provision
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