Blog Archives

Plain English guide

Plain English Campaign How to write in plain English Publication date: 2009 Ranking: essential A simple explanation plain english and some key principles to help you write in a plain english style. Download a copy from the Plain English Campaign

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Winning more visitors!

Visit England Winning more visitors  Publication date: 2014 Ranking: useful This guide is aimed at businesses and destination managers. It sets out how to ensure websites are fully accessible and the sort of information that should be provided. Download a

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Posted in Accessible Information, Service Provision

Customer service and people living with dementia

Alzheimer’s Society How to help people with dementia: a guide for customer facing staff Publication date: 2015 Ranking: useful This guide gives key tips and guidance for staff in how to assist customers living with dementia and explains some of the

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Posted in Accessible Information, Disability, Events & Meetings

Bus passenger information technology

RTIG Inform Publication date: 2012 Ranking: useful Meeting the needs of disabled travellers: A guide to good practice for bus passenger technology providers RTIG Library Reference: RTIGPR003-D002-1.8 First developed in 2007, these Guidelines address the provision of information and other related services in local authorities

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Posted in Accessible Information

Website accessibility standards

Equality and Human Rights Commission / British Standards Institute PAS 78:2006 Guide to commissioning accessible websites Publication date: 2006, updated 2014 Ranking: useful Prepared originally by the former Disability Rights Commission, this comprehensive document sets out the specification requirements that

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Wayfinding for healthcare facilities

efm standards – NHS and Dept. of Health Effective Wayfinding and Signing Systems: Guidance for Healthcare Facilities Publication date: 2005 Ranking: useful This document replaces the 1984 edition of HTM 65 “Signs.” It describes ways of improving wayfinding around healthcare sites. It

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Posted in Accessible Information, Auditing, Service Provision, Signage

Palantypists

Written or spoken English is not the way everyone communicates. Here is the second of four posts in the series on alternative formats. When signing doesn’t fit the bill, there’s another way of ensuring clearer communication if you are hearing

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Posted in Accessible Information

Easy Read

Written or spoken English is not the way everyone communicates. Here is the last of four posts on what are known as alternative formats. So, what’s Easy Read all about? Watch MENCAP‘s video to see or download the guide. Easy Read video

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What are alternative formats?

North Somerset Council Guidance on types of alternative formats Publication date: 2015 Ranking: essential Written or spoken English is not the way everyone communicates. Here is the first of four posts on what are known as alternative formats. It is a

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Induction loops

Written or spoken English is not the way everyone communicates. Here is the third of our four part series on alternative formats. Induction loops or infra-red hearing systems are often put together in everyday terms and simply known as “induction

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Posted in Accessible Information, Hearing Equipment

Your cash, your access

Access to ATM’s: UK design guidelines Centre for Accessible Environments (CAE) Publication date: 2004 Ranking: essential This is the definitive guide used by designers looking to ensure automatic telling machines – cash machines – are accessible to disabled people. It

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Posted in Accessible Information, Self Service Terminals

Case study 3: Attitude is Everything

Attitude is Everything Publication date: various dates Ranking: Useful The case studies aim to show inclusive design in practice. All the case studies can be found in our case study index post. CS3 Attitude is Everything – access to live music

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Posted in Accessible Information, Arts, Events & Meetings

Communication and people with the most complex needs

MENCAP Publication date: 2010 Ranking: useful This report provides some solutions to meeting the communication requirements of people with the most complex needs – what works and why they are essential. Within  the term “complex needs” are included people with profound

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Posted in Accessible Information, Disability

Access for All Design Guide

Environment Agency Publication date: 2012 Ranking: useful The Environment Agency’s own information on how to plan and deliver inclusive public access as part of their construction activities. It should be used by anyone planning to undertake physical works in the

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Posted in Accessible Information, Design Standards (Environment), Disability, Gender, Highways, Landscaping

North Somerset Equality Access Policy

Publication date: 2013 Ranking: Essential (North Somerset Council) This document sets out North Somerset Council’s policy for achieving accessible buildings, spaces and transport for everyone. It also addresses the related theme of accessible information. It provides a framework for the

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Posted in Accessible Information, Consultation, Design Standards (Buildings), Design Standards (Environment), Disability, Service Provision

Accessible Information Guide 2014

North Somerset Council Publication date: 2014 Ranking: useful The Guide sets out the council’s policy for ensuring information is presented in an accessible style and in formats appropriate for everyone’s needs. It seeks to ensure that the council meets its

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Sign Design Guide

Sign Design Society and the Royal National Institute of Blind People (RNIB).Written by Peter Barker OBE, BSc (Eng)  and June Fraser ARCA PPCSD Publication date: 2000Ranking: essential The book is concerned with making environments accessible to everyone and addresses the concept of

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Posted in Accessible Information, Design Standards (Buildings), Design Standards (Environment), Disability, Signage

Building Sight

RNIB Publication date:  First published 1995 (updated) Ranking: useful Describes building design requirements for people with visual impairments. Covers both exterior and interior issues. How to view a copy Please follow this link to the RNIB website How to obtain

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Posted in Accessible Information, Design Standards (Buildings), Design Standards (Environment), Disability, Signage

Accessible information guidance

Royal National Institute for the Blind (RNIB) Publication date: 2013 Ranking: useful Website RNIB guidance on making all forms of information in any format accessible to disabled people. How to view the webpage Please follow this link To obtain a

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Access prohibited!

John Gill, Tiresias Access prohibited: Information for public terminal designers Publication date: 2000 Ranking: useful This publication explains the range of disabilities that make access difficult and provides information on how public access terminals can be designed to be as

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Posted in Accessible Information, Disability, Self Service Terminals

Design guidance for disabled people

North Somerset Council Disability Design Guidance Publication Date:  updated 2013 Ranking:  Essential Guidance produced by North Somerset Council on access for Disabled people to buildings and the wider environment. This is a collection of design sheets on specific access topics

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Posted in Accessible Information, Accommodation, Arts, Auditing, Consultation, Design Standards (Buildings), Design Standards (Environment), Disability, Doors, Hearing Equipment, Highways, Historic Buildings & Landscapes, Lifts, Paving, Signage