Department for Work and Pensions and Office for Disability Issues Accessible communication formats Publication date: 2018 Ranking: essential This guidance sets out the legal requirements to provide alternative formats such as audio files, large print or British Sign Language interpreters…
Blog Archives
NHS Accessible Information Guidance
NHS England Publication date: 2017 (revised version) Ranking: essential In their words: “The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents…
Mobile tech and disabled people
Stephen Thompson, Institute of Development Studies (IDS) Mobile technology and inclusion of persons with disabilities Publication date: 2017 Ranking: useful In their words: “This K4D Emerging Issues report highlights research and emerging evidence that show how mobile-enabled services can help…
Tagged with: alternative formats, disability, inclusive access, Independent living
Posted in Accessible Information, Service Provision
Posted in Accessible Information, Service Provision
Culture Club
Victoria Pinoncely and Mario Washington-Ihieme. A Centre for London publication. Culture Club: Social Mobility in The Creative and Cultural industries Publication date: February 2019 Ranking: useful The design issues in this story may not be immediately obvious except to…
Dyslexia Style Guide 2018
British Dyslexia Association Dyslexia Style Guide 2018: Creating Dyslexia Friendly Content Publication date: 2018 Ranking: essential In their words: “This Style Guide provides principles that can help ensure that written material considers the difficulties experienced by some dyslexic people and…
Hints and tips for disability etiquette
Remploy Disability awareness: Hints and tips for disability etiquette Publication date: 2019 Ranking: useful In their words: “Around 19 per cent* of the population have a disability or health condition. Many of these will be unseen,…
The Awkward interview – Alex Brooker
BBC Television Publication date: 4th August 2015 Ranking: useful The “End the Awkward” campaign looks at the way able people interact with disabled people and the issues that a lack of awareness creates. To obtain a copy in an…
Tagged with: awareness, disability, Equality Act 2010, Independent living
Posted in Accessible Information, Disability
Posted in Accessible Information, Disability
Quick links – alternative formats
North Somerset Council Publication date: 2012 – 2017 Ranking: useful A useful summary of guidance on a variety of format and language issues to make information accessible for everyone. To obtain a copy in an alternative language or format please…
Tagged with: alternative formats, communication, inclusive access, information
Posted in Accessible Information
Posted in Accessible Information
Case study 7: Deaf Cafe
North Somerset Council Choosing a place to meet Publication date: December 2017 Ranking: useful Conversations about “work” happen everywhere all day, all the time which makes this case study about meeting up relevant to us all. Every month a group…
Tagged with: Case Study, Co-design, consultation, disability, meetings and venues, North Somerset Council
Posted in Accessible Information, Events & Meetings
Posted in Accessible Information, Events & Meetings
Code of practice for wheelchair passport schemes
British Standards Institute (BSi) Code of practice (CoP) for wheelchair passport schemes Publication date: 2013 Ranking: essential This CoP promotes the use of a passport scheme which would include basic details required by wheelchair users to enable their safe travel…
Tagged with: disability, inclusive access, public transport, Transport
Posted in Accessible Information, Disability
Posted in Accessible Information, Disability
Why the UK voting system must change
Royal National Institute for the Blind (RNIB) Turned out 2017 Published: 2017 Ranking: essential Whilst all voters have the right to vote independently and in secret the RNIB’s research into the last UK General Election has shown “…breakdowns in the current voting…
Tagged with: elections, polling stations, visual impairment, voting
Posted in Accessible Information, Disability, Service Provision
Posted in Accessible Information, Disability, Service Provision
Life and times of a BSL interpreter at Glastonbury Festival
Here’s an edited account of one of Deafinite’s interpreters working with DeafZone at the 2017 festival. Download the Glastonbury BSL story For a copy in an alternative format or language please write to: Deafinite Interpreters 50 Topsham Road…
Tagged with: Deaf, festivals, inclusive access, leisure
Posted in Accessible Information, Service Provision
Posted in Accessible Information, Service Provision
Web accessibility
British Standards Institute (BSi) Web accessibility Publication date: November 2010 Ranked: essential Guidance setting out the technical requirements for all organisations to ensure their websites are fully accessible to disabled people with a range of impairments. To obtain a…
Inclusive communication
Office for Disability Issues Inclusive communication Publication date: August 2014 Ranking: essential In their words: “This guidance aims to help you to: communicate using inclusive language and know which words to use and avoid when writing about disability include disabled…
Tagged with: alternative formats, channel shift, inclusive access, language
Posted in Accessible Information
Posted in Accessible Information
Digital accessibility
Government Digital Service, Cabinet Office Making your service accessible: an introduction Publication date: May 2016 Ranking: essential This forms part of the guidance to central government services to ensure that all services are digitally accessible to equality groups. It contains…
Tagged with: digital accessibility, websites
Posted in Accessible Information, Disability, Service Provision
Posted in Accessible Information, Disability, Service Provision
Plain English guide
Plain English Campaign How to write in plain English Publication date: 2009 Ranking: essential A simple explanation of plain english and some key principles to help you write in a plain english style. Download a copy from the Plain English…
Winning more visitors!
Visit England Winning more visitors Publication date: 2014 Ranking: useful This guide is aimed at businesses and destination managers. It sets out how to ensure websites are fully accessible and the sort of information that should be provided. Download a…
Customer service and people living with dementia
Alzheimer’s Society How to help people with dementia: a guide for customer facing staff Publication date: 2015 Ranking: useful This guide gives key tips and guidance for staff in how to assist customers living with dementia and explains some of the…
Tagged with: customers, Reception staff
Posted in Accessible Information, Disability, Events & Meetings
Posted in Accessible Information, Disability, Events & Meetings
Bus passenger information technology
RTIG Inform Publication date: 2012 Ranking: useful Meeting the needs of disabled travellers: A guide to good practice for bus passenger technology providers RTIG Library Reference: RTIGPR003-D002-1.8 First developed in 2007, these Guidelines address the provision of information and other related services in local authorities…
Website accessibility standards
Equality and Human Rights Commission / British Standards Institute PAS 78:2006 Guide to commissioning accessible websites Publication date: 2006, updated 2014 Ranking: useful Prepared originally by the former Disability Rights Commission, this comprehensive document sets out the specification requirements that…
Wayfinding for healthcare facilities
efm standards – NHS and Dept. of Health Effective Wayfinding and Signing Systems: Guidance for Healthcare Facilities Publication date: 2005 Ranking: useful This document replaces the 1984 edition of HTM 65 “Signs.” It describes ways of improving wayfinding around healthcare sites. It…
Tagged with: health, hospitals
Posted in Accessible Information, Auditing, Service Provision, Signage
Posted in Accessible Information, Auditing, Service Provision, Signage
Palantypists
Written or spoken English is not the way everyone communicates. Here is the second of four posts in the series on alternative formats. When signing doesn’t fit the bill, there’s another way of ensuring clearer communication if you are hearing…
Easy Read
Written or spoken English is not the way everyone communicates. Here is the last of four posts on what are known as alternative formats. So, what’s Easy Read all about? Watch MENCAP‘s video to see or download the guide. Easy Read video…
What are alternative formats?
North Somerset Council Guidance on types of alternative formats Publication date: 2015 Ranking: essential Written or spoken English is not the way everyone communicates. Here is the first of four posts on what are known as alternative formats. It is a…
Tagged with: audio formats, Braille, BSL, communication, induction loops
Posted in Accessible Information
Posted in Accessible Information
Induction loops
Written or spoken English is not the way everyone communicates. Here is the third of our four part series on alternative formats. Induction loops or infra-red hearing systems are often put together in everyday terms and simply known as “induction…
Your cash, your access
Access to ATM’s: UK design guidelines Centre for Accessible Environments (CAE) Publication date: 2004 Ranking: essential This is the definitive guide used by designers looking to ensure automatic telling machines – cash machines – are accessible to disabled people. It…
Tagged with: cash machines, disability, information kiosks
Posted in Accessible Information, Self Service Terminals
Posted in Accessible Information, Self Service Terminals
Case study 3: Attitude is Everything
Attitude is Everything Publication date: various dates Ranking: Useful The case studies aim to show inclusive design in practice. All the case studies can be found in our case study index post. CS3 Attitude is Everything – access to live music…
Tagged with: arts, festivals, inclusive access
Posted in Accessible Information, Arts, Events & Meetings
Posted in Accessible Information, Arts, Events & Meetings
Communication and people with the most complex needs
MENCAP Publication date: 2010 Ranking: useful This report provides some solutions to meeting the communication requirements of people with the most complex needs – what works and why they are essential. Within the term “complex needs” are included people with profound…
Access for All Design Guide
Environment Agency Publication date: 2012 Ranking: useful The Environment Agency’s own information on how to plan and deliver inclusive public access as part of their construction activities. It should be used by anyone planning to undertake physical works in the…
Tagged with: access, environment agency, footpaths, inclusive access, parking
Posted in Accessible Information, Design Standards (Environment), Disability, Gender, Highways, Landscaping
Posted in Accessible Information, Design Standards (Environment), Disability, Gender, Highways, Landscaping
North Somerset Equality Access Policy
Publication date: 2013 Ranking: Essential (North Somerset Council) This document sets out North Somerset Council’s policy for achieving accessible buildings, spaces and transport for everyone. It also addresses the related theme of accessible information. It provides a framework for the…
Tagged with: access, disability
Posted in Accessible Information, Consultation, Design Standards (Buildings), Design Standards (Environment), Disability, Service Provision
Posted in Accessible Information, Consultation, Design Standards (Buildings), Design Standards (Environment), Disability, Service Provision
Accessible Information Guide 2014
North Somerset Council Publication date: 2014 Ranking: useful The Guide sets out the council’s policy for ensuring information is presented in an accessible style and in formats appropriate for everyone’s needs. It seeks to ensure that the council meets its…
Sign Design Guide
Sign Design Society and the Royal National Institute of Blind People (RNIB).Written by Peter Barker OBE, BSc (Eng) and June Fraser ARCA PPCSD Publication date: 2000Ranking: essential The book is concerned with making environments accessible to everyone and addresses the concept of…
Tagged with: disability, signs
Posted in Accessible Information, Design Standards (Buildings), Design Standards (Environment), Disability, Signage
Posted in Accessible Information, Design Standards (Buildings), Design Standards (Environment), Disability, Signage
Building Sight
RNIB Publication date: First published 1995 (updated) Ranking: useful Describes building design requirements for people with visual impairments. Covers both exterior and interior issues. How to view a copy Please follow this link to the RNIB website How to obtain…
Tagged with: disability, visual impairment
Posted in Accessible Information, Design Standards (Buildings), Design Standards (Environment), Disability, Signage
Posted in Accessible Information, Design Standards (Buildings), Design Standards (Environment), Disability, Signage
Access prohibited!
John Gill, Tiresias Access prohibited: Information for public terminal designers Publication date: 2000 Ranking: useful This publication explains the range of access barriers faced by disabled people and provides information on how public access terminals can be designed to be…
Tagged with: cash machines, disability, information kiosks, online services
Posted in Accessible Information, Disability, Self Service Terminals
Posted in Accessible Information, Disability, Self Service Terminals
The Access Officer 