Blog Archives

How to make your service welcoming for disabled people

Business disability forum  Welcoming disabled customers Publication date: 2018 Ranking: useful In their words: “The spending power of disabled people in the UK is around £249 billion per year and set to increase as the number of people living with

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Posted in Design Standards (Buildings), Disability, Service Provision

Being disabled in Britain

Equality and Human Rights Commission (EHRC) Being disabled in Britain: a journey less equal Published: 2017 Ranked: useful In the EHRC’s words: “Being disabled in Britain is a review into disability inequality in Great Britain. It builds on the Equality and

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Posted in Disability, Service Provision

The purple pound

VisitEngland Publication date: 2013 Ranking: useful The purple pound: volume and value of accessible tourism in England Facts and figures on the economic benefits of accessible tourism and accommodation venues. Download the information here at the VisitEngland website More access

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Posted in Private Sector, Service Provision

Why you can’t ignore dementia and tourism

National Coastal Tourism Academy (NCTA) Publication date: 2016 Ranking: useful Dementia: Why is it important for tourism? In their words: “This brief guide, is designed to give businesses in the visitor economy advice, information and resources on becoming dementia friendly. The NCTA has produced

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Posted in Accommodation, Health, Private Sector, Service Provision

Winning more visitors!

Visit England Winning more visitors  Publication date: 2014 Ranking: useful This guide is aimed at businesses and destination managers. It sets out how to ensure websites are fully accessible and the sort of information that should be provided. Download a

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Posted in Accessible Information, Service Provision

You, Equality law and your business

Equality and Human Rights Commission (EHRC) What equality law means for your business Publication date: 2014 Ranking: essential This guide is one of a series written by the Equality and Human Rights Commission to explain what you must do to

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Posted in Private Sector, Service Provision

Do you know who you’re speaking to?

Employers Forum on Disability Publication date: 2010 Ranking: useful Knowing your customer or client is invaluable to a designer or business. It allows you to tailor your service to their needs and ensure no discriminatory barriers are being created. This

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Posted in Consultation

Short-changed: the Trailblazers High Street report

Trailblazers Publication date: 2013 Ranking: useful Describes the findings of an Autumn 2013 investigation into access to the High Street. Trailblazers have compiled a cost-effective guide with recommendations as to how businesses can improve disabled customers experiences in their establishments. Individual disabled

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Posted in Design Standards (Buildings), Disability, Private Sector

Fire safety risk assessment: means of escape for disabled people

Publication date: 2007 Ranking: essential Guidance about completing a fire safety risk assessment for people responsible for providing means of escape for disabled people. This guide is a supplement to be read alongside the other risk assessment guides in this

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Posted in Building Regulations, Design Standards (Buildings), Disability, Service Provision

Equality Act: Summary guide for service providers

Equality and Human Rights Commission (EHRC) Publication date: 2010 Ranking: essential The Equality Act came into force on 1 October 2010. The EHRC have created a series of guidance documents to help explain the Act and provide practical examples on how the

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Posted in Race, Service Provision, sexual orientation

Making premises safe from fire – short guide for businesses

Department of Communities and Local Government Publication date: 2006 Ranking: essential This booklet provides practical advice to people responsible for fire safety in small and medium businesses. It provides entry-level guidance on how to make sure you are meeting the

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Posted in Design Standards (Buildings), Service Provision, Uncategorized

The value of good design

Design Council, formerly published by Commission for Architecture and Built Environment, CABE. The value of good design: how buildings and spaces create economic and social value Publication date: 2002 Ranking: useful The document draws together key research from the UK and

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Posted in Design Standards (Buildings), Urban Design

2012 Olympics Legacy for accessible businesses

Office of Disability Issues (ODI) 2012 Legacy for disabled people: Inclusive and accessible business Publication date: August 2010 Ranking: useful The report describes the compelling case for small and medium size enterprises (SMEs) to focus on disabled people as customers,

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Posted in Disability, Private Sector, Service Provision